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WISE-xb Interactive Voice Response System (IVRS) can greatly lower human resources input to perform cost-effective inbound and outbound services. Blended use of human agents and IVRS solution perform round-the-clock customer caring services with lowered operation cost and increased productivity.
With the user-friendly Graphical User Interface (GUI) design, clients can modify the WISE-xb IVRS workflow flexibly and scalablely without excess trained professions and extra costs incurred, to fulfill their season needs or any instant demand.
Functions:
- Fax on Demand
- Voice Mail
- Execute External Program
- Send email
- Send SMS
- File Operation
- SQL statement operation
- Transfer calls
- ASR (Audio Speech Recognition) & TTS (Text-To-Speech)
Applications:
- Inbound
- Instant win game/ Lucky Draw, Keep updating your customers’ information
- Information Services
- Registration
- Outbound
- Promotion, Payment reminder
- Market Survey/ Research
- Customer caring call
- With Talk-to-agent option
IVRS Flow Designer- Ease of use with GUI
To arrange for product demo, please contact us at (852) 3549-6780.
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