|
 Recent strikes series are alarming the managements to opt for mechanism improving its crisis management capabilities; applying IT solution would serve both the short-term and long-term purposes.
Imagine for any crises occur like: strikes, negative speculations, nature disasters etc, customers would be inquiring via all channels, blocking and jamming the customer services center, paralyzing the operation workflow when limited manpower and resources could be mobilized to handle the incidents. Without instantly available communication channels would further hamper the corporate image, and those unsatisfied customer would turn to your competitors’ side, these would be the undesirable outcomes any management would want to see.
WISE-xb CTI solution offered by ERPO TechSoft (wholly owned subsidiary of Epro Telecom) is the perfect tool for building a Disaster Recovery site, robust PBX functionality of WISE-xb can flexibly turns office seats into contact center seats to scale up contact center capacity dealing with sudden crisis. In long-run, trustworthy BI & CRM Solutions of EPICOR, are the indispensable solutions under fiercely competitive global market, to facilitate management in making wiser business decision after thorough review of mission-critical data in their business, further improving productivity and resources allocation, to prevent the probability of crisis from happening.
Seminar Highlights
1) Outline how multi-media WISE-xb CTI as instant prescription to strike crisis
2) Insights on combo effect of BI & CRM to boost productivity & decision-making power
3) Illustrate how BI’s multi-dimensional analysis with user-defined charts benefits management
4) Feature-rich WISE-xb solution and EPICOR solutions demo
5) Practical case studies from array of industries for experience sharing
Seminar Details
| Date: |
19 Sept 2008 (Friday) |
| Time: |
2:30- 4:30 p.m. |
| Venue: |
Miramar Function Room X, 1/F,
Hotel Miramar Hong Kong,
118-130 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong |
| Language: |
Cantonese with English terminology |
| Admission: |
FREE |
| Target Audience: |
Decision Makers, IT, CS & Marketing Executives |
Limited Seats are on First-come-first serve basis.
Do not miss the chance to learn more about solutions to alleviate your headaches & panics on risk management.
For enquires, please contact Ms Sandy Yuen at (852) 3549-6780, or email to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
|
