Epro TechSoft’s Malaysia Strategic Partner- NuSuara has successfully deployed WISE-xb IVRS Solution for Malaysia FunMobile’s call center
 

Malaysia, June 2009 

FunMobile founded in 2003, is a leading internet and mobile entertainment provider providing entertainment and infotainment products for both mobile devices and computers. Headquartered in Hong Kong, FunMobile has offices and operations in Singapore, Malaysia, Australia, Belgium and USA.

FunMobile has been at the forefront of innovation as a leading mobile content developer and messaging services provider in Asia Pacific that provides interactive and portable gaming to more than 100 partners including leading telecommunication operators from around the world. Their high-quality games are compatible to the latest models in the market and strive to provide a wide range of content that are high-quality, exciting and, innovative to enrich people's mobile life.

To improve its customer service capability and efficiency, in late 2008, Malaysia FunMobile decided to deploy the WISE-xb contact center interactive-voice response (IVR) solution provided by NuSuara in its call center. NuSuara is the strategic partner of Epro Telecom’s subsidiary company- Epro TechSoft Ltd, to solely responsible for the marketing, selling and supporting the deployment of Epro-developed WISE-xb contact center solution in Malaysia.

FunMobile’s customers in Malaysia, the United States, Britain, Canada, Australia, Ireland, Africa can dial the hotline anytime for enquiry, subscribing and unsubscribing the mobile game, in self-services by going through the IVRS flow after WISE-xb IVRS workflow is deployed in the call center. IVR allows FunMobile’s customers to access database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions. The WISE-xb IVR system supports customers for self services, boosts customer satisfaction to next level while FunMobile can enjoy better work efficiency in its call center. Epro’s WISE-xb IVRS characterized by user-friendliness with GUI interface, enable FunMobile to flexibly modify the IVRS workflow in just few drag and drop actions, without involving programmers or specialists in the process.

Epro TechSoft’s General Manager, Mr. Terry Leung said, “we are proud that NuSuara has successfully offered our reputable WISE-xb solution for FunMoible in Malaysia shortly after being our Strategic Partner in 2008, extending this sound and robust solution to more call centers in East Asian region.”

About NuSuara
Founded in 2002, NuSuara is a venture-backed software company that develops and licenses speech technologies for human centric computer interactions. They provide multi-lingual speech recognition and text-to-speech engines, as well as natural language information retrieval know-how, with a unique focus on Asian languages that caters for Asian speaking habits. To date, their software supports 6 languages, namely Bahasa Malaysia, English (Malaysia/Singapore), English (US), Cantonese, Mandarin, and Thai.

NuSuara works closely with system integrators and service providers, offering innovative tools for application building and customization, call center integration, as well as attractive licensing arrangements. In addition, NuSuara collaborates with OEM partners to design and produce innovative consumer products with instinctive human-machine interfaces.

NuSuara aligned with Epro TechSoft in 2008 as value-added reseller, to solely in charge of marketing, selling as well supporting the deployment of WISE-xb contact center solution in Malaysia.

For more information of NuSuara, please visit: www.nusuara.com.