Be Proactive !! Target your customer with integrated Microsoft CRM and Epro's CTI

Providing right products to right customers at the right time is always the best way to do business. However, customers’ preference always changes with this fast pace world. Gaining fresh and relevant information from the customers is a challenge to many suppliers. Traditional market research can gather customer information but could be at an inefficient and costly way. Have you ever imagined that you can find out what your customers want proactively at a reasonable cost?

Tectura & Epro Techsoft sincerely invite you to join the seminar on 30th April, 2010, showing how an integrated Customers Relationships Management (CRM), Business Intelligence (BI) & Contact Center Solution tools helps you to think for your customers and propose their desired products intelligently.

Seminar Highlights
Section I - How to turn most prospects into your customer through successful marketing campaigns
- Smoothen the process of compiling target lists
- Centralizing marketing data in a single system to gain a full picture of your customers
- Utilize full Sales Forces Automation functionalities in CRM: Territory / Opportunity management, Sales Milestones, Forecasting, Quotes, Sales Activities, Sales Report

Section II - How Contact Center accelerate customer management process by connecting customer in all channels

- Strengthen membership solutions like multi-channel alert for point redemption,
calculation or birthday month greeting, etc.
- Manage the entire campaign cycle for loyalty members recruitment automatically
- Contact with loyalty customers proactively to create new sales volume
- Bring VIP privilege to members with auto-multi media (SMS, email) reminder for latest benefits & news
- 24x7x365 service to enhance customer satisfaction with limited HR.

Section III - How CRM synergize with Contact Center Solution to collect customer information in an effective way

- Generate multi-dimensional view of business through leverage of data & analytics
- Match different campaigns to different target groups 
- Build up partnership with your customer and increase customer loyalty

Event Information
Date: 30 April 2010 (Friday)
Time: 2:00 – 5:00 p.m.

Location
Microsoft Hong Kong Ltd
Suites 2305-9, 23/F,
Three Pacific Place, 1 Queen's Road East,
Hong Kong

Admission: Free
Target Audience: Decision Makers, IT, CS & Marketing Specialists

Language:  Cantonese with English terminology

Contact
Ms. Sandy Yuen
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Tel: 3549-6780

[Register Now!]