Epro Telecom Group announces the launch of WISE-xb® IP Solution, a new generation of WISE-xb® Computer Telephony Integrated (CTI) application that integrated with Dialogic latest VoIP offering, HMP Software, forming a revolution in voice over IP and multimedia applications.

The HMP software is the 1st full software IP platform, performs media processing tasks on general-purpose servers without the use of specialized hardware. The integration with HMP software empowers WISE-xb® offering media services that can be used to build flexible, scalable, and cost-effective next-generation IP multi-media contact center.

Integrated with SIP protocols, WISE-xb® IP solution is compatible with all VoIP standard gateways available in the market. Moreover, R&D team of Epro developed a specific telephony interface boards on top of the software to allow connections to public switched telephone network (PSTN) T1/E1 at the same time. Both architectures of 1) full VoIP - both customer and agents use SIP call and 2) voice over IP - customer side is PSTN and agent side is SIP call, are available.

IP WISE-xb® contact center technology includes remote capabilities on all contact center medium: ACD, predictive/preview/auto dialing, supervision, browser-based agent interface, GUI IVRS etc...This IP-based virtual contact center environment allows clients to deploy multiple sites easily at low cost, that each site enjoys full contact center functionalities with just computer broadband connection.

In general, the revolutionary launch of WISE-xb® IP solution is anticipated to offer the market another robust, efficient and flexible CTI solution that benefits enterprise to easily set up their own contact center, driving better Sales and Marketing promotion, Customer Relationship Management and brand building performance. For enquiry to WISE-xb® IP solution, please contact Epro TechSoft Ltd at 3549-6780 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .